top of page
  • Writer's pictureSamantha Hearne

Mastering Open and Closed Feedback Loops for Business Success

Feedback is a powerful tool that can either fuel your growth or prevent your progress in business. By understanding the two types of feedback loops, you can choose how you optimize your business strategies and the decisions that you make.

Read on to learn more about the two feedback loops.

Open Feedback Loops

Open feedback loops are those when you are actively seeking feedback from mentors, clients, peers, or even through market research and surveys. It is a consensual process where you willingly ask for opinions and insights to gain a better understanding of your business's strengths and areas for improvement.

Benefits of Open Feedback Loops

By embracing open feedback, you open yourself up to a deeper level of self-awareness. You gain insights into your blind spots and recognize how others perceive your business. By engaging in open feedback with your clients, it shows that you value their opinions and are dedicated to providing the best experience possible.

How to Use Open Feedback Loops

  • Remain Receptive: Be open to feedback, even if it challenges your current approaches. Embrace a growth mindset and view feedback as an opportunity for improvement.

  • Act on Insights: Use the feedback you receive to take constructive action and make necessary adjustments in your business.

Closed Feedback Loops

Closed feedback loops, on the other hand, are all about reaching a resolution and taking action based on feedback received. It is crucial to move from gathering insights to implementing changes effectively. This is a way to receive feedback, address it, and move on.

Benefits of Closed Feedback Loops

Closed feedback loops ensure that feedback is acted upon, preventing stagnation and facilitating growth. By responding to feedback, you demonstrate your commitment to addressing concerns and creating a positive customer experience.

How to Use Closed Feedback Loops

  • Acknowledge and Respond: When customers or clients provide feedback, acknowledge their input and respond promptly. Let them know that you value their opinion.

  • Take Constructive Action: Use the feedback to identify specific areas for improvement and implement changes that align with your business goals.

Balancing open and closed feedback loops is essential for sustainable business growth and customer satisfaction. Embrace feedback as a valuable resource for growth, actively seek it out, and be prepared to take constructive action based on the insights you receive.

If you are ready to take that feedback and put it to work by leveling up your business, then join me for The READY, an in-person, live transformative event to equip you with the tools, strategies, and mindset you need to shape your business future. Learn more here:


bottom of page